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09 May 2008 @ 16:45:41

Support Options

For just over £1 a day, you will receive full telephone support (during normal working hours*), email support and free updates of future software developments as and when they are released.

Pay monthly via standing order at £34.95 per month (plus £50 administration fee on first payment, all prices are subject to VAT at 17.5%*). Please call us on 020 8123 3072 for details or email us now. Please note support is priced per office. Please note that, once you have downloaded the application, if you have any issues we cannot deal with these unless you have a Current Support Contract. It may take up to five working days to verify your details. Sign up for support when you have decided that Agency Manager is the application that you wish to use and avoid any delay.

*Prices Including vat: Monthly via STO: First Payment: £99.82 and £41.07 thereafter. One-off yearly Payment (on a yearly STO): £551.55

On-site support is also available, and will be charged at £150 per hour (minimum £300). On-site support at this rate is only available to those who have the Telephone Support + Free Upgrade agreement. All others will be charged at the full normal rate of £180 per hour (minimum £400).

Above prices for On-site support is available for Agency Manager queries only. For Other network issues, please contact Digital Wired on 0870 350 2320 for details about Network Support contracts.

European Clients

Those of you using the software on the continent, can now pay directly by Euro. This is payable by invoice on a quarterly basis as opposed to a monthly standing order payment. Prices are: €155 per quarter + vat** with a one-off administration fee of €75 + vat**

**If you can supply us with a valid tax exemption code, vat will not be applied.

Training

As well as offer you telephone and on-site support, we can offer you training on Agency Manager to enable you and your staff to fully acquaint yourselves with Agency Manager.
The cost for training is £500 per day for all those with a support contract (all prices subject to VAT at 17.5%).

Travel outside of the M25 is charged at £0.40p per mile.

Agency Manager Manual

Please click here to view the Agency Manager Manual. Please Feel free to download and print for your records.

Templates

Agency Manager 6 has over 90 templates. We don't use proprietary formats and all templates can be modified in Microsoft™ Word. If, however, you would like to fully customise these templates with your own branding or create your own preferred templates, please contact sales at agencymanager.co.uk or call us on 020 8123 3072.

Template Package

From £450 + VAT we can Brand all existing templates currently available with Agency Manager Professional (Version 4.0 and above) with your details.

Sign Up For Support Now

To receive all future upgrades of Agency Manager FREE and to keep the Application FREE, sign up to the Support Contract NOW. If you have downloaded the Application and come across any issues, we cannot support you or send any application files until your support contract has been verified (this may take up to 5 days).

If you wish to sign up for support** via standing order you can get the form in pdf format here. Requires Adobe Acrobat reader which you can get here.

Simply print the form,  fill it in with your details and send us the form - please make sure you sign it. 

Send it to: Digital Wired Limited, 4 Bakersgate Courtyard, Ash Road, Pirbright, Surrey, GU24 0NJ

Alternatively, ring us now on 020 8123 3072 for further details.

* Please note normal office hours are 9am to 5pm Monday to Thursday and 9am to 12pm Friday.
Email support is provided within these hours but is also checked on a regular basis outside office hours and where possible we will reply as soon as possible to any mail received outside of office hours.

**Minimum Term Contract is 12 Months - Contracts can not be terminated in the first 12 months. If terminated after the 12 month initial period, all copies of the Software must be returned to Digital Wired Ltd and your license to use the software is revoked.

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